Shipping policy
Shipping & Delivery
Delivery Times
We ship from multiple fulfillment locations, including the United States.
The estimated delivery time depends on whether your order can be shipped from our US warehouse or from one of our international fulfillment partners.
For the most accurate shipping estimate, please check the delivery information listed on the individual product page.
🇺🇸 Orders Shipped from Our US Warehouse
If your product is available in our US warehouse and you are located in the United States:
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Handling time: 1–2 business days
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Transit time: 2–5 business days
Estimated total delivery time: 3–7 business days
🌍 Orders Shipped from International Fulfillment Centers
If the product is shipped from one of our international facilities:
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Handling time: 1–3 business days
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Transit time: 5–10 business days
Estimated total delivery time: 6–13 business days
Cut-Off Time
Orders placed before midnight CEST (GMT+1) are considered same-day orders.
Orders placed on weekends or public holidays are processed the next business day.
Shipping Costs
We offer free shipping on all orders.
There is no minimum purchase requirement.
Order Cancellation
You may cancel your order within 1 hour of placing it.
After this period, your order enters automated processing and preparation for shipment, and cancellations are no longer possible.
We offer a 90-day hassle-free return policy. If you’re not satisfied, you may return your product within 90 days of receipt for a refund.
Product Origin & Quality Assurance
PetLonga works with trusted fulfillment and manufacturing partners globally to ensure product quality and efficient delivery.
All products are inspected and tested before shipping, and we only collaborate with reliable partners who meet international quality standards.
Questions?
Please check our FAQ page first, most common questions are answered there.
If you still need assistance, our customer support team is available 5 days per week and aims to respond within 24 hours.